How can we help?
Whether you have a question about your account, billing, or print quoting workflow, we're here to help.
Email Support
Send us a message and we'll get back to you as soon as possible. Best for account questions, feature requests, and general help.
[email protected]Billing & Payments
Questions about your Pro subscription, invoices, or Stripe Connect setup? We can help sort it out.
Contact billing supportYou can cancel anytime from your Profile settings. Click your avatar, then "Manage Subscription" to open your Stripe billing portal. Cancellation takes effect at the end of your current billing period — you keep Pro access until then.
We don't offer partial refunds for unused time within a billing cycle. If you cancel, your Pro features remain active through the end of the period you've already paid for. If you believe you were charged in error, contact us at [email protected] and we'll look into it.
When you connect your Stripe account in Profile settings, your clients can pay invoices directly through a secure Stripe checkout. Payments go straight to your Stripe account — SnapQuote never holds or processes your client funds.
We update lab pricing regularly, but prices can change without notice. Always verify final pricing directly with your lab before committing to client orders. SnapQuote is a quoting tool, not a lab ordering system.
Email us at [email protected] and we'll process your account deletion within 30 days. If you have an active subscription, we'll cancel it as well. All your data will be permanently removed from our systems.
Try resetting your password from the sign-in page. If you're still having trouble, email us at [email protected] with the email address you used to sign up and we'll help you get back in.
Typical response time: within 24 hours. We're a small team and read every message. For urgent billing issues, include "URGENT" in your subject line and we'll prioritize your request.